General business and travel conditions
1. Registration and confirmation
With your registration you offer us the conclusion of a travel contract binding. The registration can be made in writing, verbally or by telephone. It will also be made by you for all participants included in the registration, for whose contractual obligations you are liable in any case as for your own obligations, if you have accepted a separate obligation by express and separate declaration. The contract becomes valid through our acceptance. You will receive a written confirmation from us. If the content of our confirmation differs from the content of the application, then there is a new offer to which we are bound for a period of 10 days. The contract is concluded on the basis of this new offer.
2. Payment of the trip
After confirmation of the trip through us a deposit of 20% per person, payable immediately. Please pay the remaining amount – without separate payment request – at least 6 weeks before departure. Cancellation and rebooking fees are due immediately.
3. Program and services
The scope of the contractual services results from the description of services for the respective offer, the general information in the prospectus and from the corresponding information in the travel confirmation.
4. Changes in price and services
Changes or deviations of individual travel services from the agreed content of the travel contract, which become necessary after conclusion of the contract and which were not brought about by us in good faith, are permissible, as far as the changes or deviations are not significant and do not affect the overall layout of the booked travel. Any warranty claims remain unaffected, as far as the changed services are flawed. We will inform you of changes in performance or deviations immediately. If necessary we will offer you a free rebooking or a free cancellation. Currency fluctuations or increases in energy prices also entitle us to a corresponding change in the price of the journey after conclusion of the contract, provided that more than four months have elapsed between the confirmation of the trip and the contractually agreed commencement of travel. We will inform you of a price increase without delay, but no later than three weeks before departure, after which the above price increases are not permitted. If price increases exceed 10%, you are entitled to withdraw from the contract within 10 days at no cost.
5. Resignation by the guest / cancellation fees
If you withdraw from the travel contract or do not start the journey, we can demand compensation for the travel arrangements made and our expenses. Our compensation claim is flat-rate, taking into account the usually saved expenditure and possible other use. (All information per person) In case of withdrawal from the trip we request
• up to and including 61 days before departure 25% of the price
• 60 to 31 days before departure 40% of the price
• from 30 days before departure 100% of the price.
Exceptions to this rule are flights and ferry passages at special rates that are not eligible for cancellation. For these flights / passages the full price must be set – other services (accommodation, boat, etc. remain unaffected).
Should changes be made to the travel date, the accommodation or the type of transport at your request after the booking of the trip, then we usually incur the same costs as when withdrawing. We therefore have to charge you the same amount of costs as you would have given us at the time of rebooking for a withdrawal.
7. Substitute participants
Until the start of the journey, each registered participant can be replaced by a third party. If a replacement person replaces the registered participant, you are obliged to pay a transfer fee of 50 EUR. Any additional fees (eg when issuing new airline tickets) are to be paid separately.
8. Unused services
If you do not make use of individual travel services as a result of premature return travel or for other compelling reasons, we will seek reimbursement from the service providers. This obligation does not apply if a refund conflicts with legal or regulatory requirements.
9. Resignation and termination by the tour operator
In the following case, we can withdraw from the travel contract prior to the start of the journey or cancel the travel contract after commencement of the journey. Without a period of notice, if the traveler continues to disturb the conduct of the journey, regardless of our agreement, or if he behaves contrary to the contract to such an extent that the immediate cancellation of the contract is justified. If we cancel, we reserve the right to claim the travel price, however, we shall have to deduct the value of the saved expenses as well as those benefits which we obtain from any other use of the unused services.
The ineffectiveness of individual provisions of the travel contract does not result in the invalidity of the entire travel contract. The same applies to the travel conditions. The place of jurisdiction for registered traders, for persons who have no general place of jurisdiction in Germany, or for persons who have relocated or settled abroad after conclusion of the contract or whose domicile or habitual residence is unknown at the time the complaint is filed, is the registered office of the tour operator.
11. Force majeure
If the journey is made considerably more difficult, endangered or impaired as a result of unforeseeable force majeure upon conclusion of the contract, both you and we can terminate the contract. If the contract is terminated, we may demand reasonable compensation for travel services already provided or to be completed at the end of the journey. We are obliged to take the necessary measures, in particular, if the contract includes repatriation, to bring you back. The additional costs for the return transport are to be borne in half by you and us. For the rest, the additional costs are your responsibility.
12. Liability of the tour operator
We are liable in the context of the due diligence of a proper businessman for: the conscientious travel preparation, the careful selection and monitoring of the service providers, the accuracy of the service description, but not for the information in local, hotel or other brochures not issued by us, the proper provision of the contracted travel services.
We are liable for a fault of the person entrusted with the provision of the service.
If, in the context of a journey or in addition to this, transportation takes place in the regular service and you have issued a corresponding ticket for this, we will provide third-party services insofar as we expressly point this out in the travel advertisement. We are therefore not liable for the provision of the transport service itself. Any liability in this case is governed by the transport regulations of these companies, to which you are expressly referred and which we make available to you upon request. We are also not liable for performance disturbances in connection with other services, which are only mediated as third-party services and are also explicitly marked as third-party services in the travel advertisement.
Remedy and cooperation obligations:
If the trip is not provided according to the contract, you can ask for a remedy. This requires – without prejudice to our primary obligation to perform – your participation. Therefore, you are obliged to do everything you can to help to remedy the disturbance and to minimize any possible damage or to avoid altogether. You are obliged to report your complaints immediately. Please contact our local representative.
Reduction of the travel price:
For the duration of a non-contractual provision of the trip, you can request a corresponding reduction of the travel price. The reduction does not occur, as far as you culpably failed to report the defect. Termination of the contract:
Termination of the contract:
If the trip is significantly impaired due to a defect and we do not remedy the situation within a reasonable time, although you terminate the travel contract under the statutory provisions, then you owe us the part of the travel price for the services used, provided that these services for you not completely worthless. Compensation: If we are responsible for a circumstance that leads to a lack of travel, you can demand compensation.
14. Limitation of liability
Contractual limitation of liability:
Our contractual liability is limited to the triple travel price, 1. as far as a damage of the traveler has been caused neither deliberately nor grossly negligently by us, 2. as far as we are responsible for a damage incurred the traveler alone because of a fault of a service provider. Legal limitation of liability:
A claim for damages against us is limited or excluded insofar as due to statutory provisions that apply to the services to be provided by a service provider, a claim for damages against the service provider arises or can be asserted only under certain conditions or restrictions or under certain conditions is excluded.
15. Exclusion of claims
Claims for non-contractual provision of the trip can be asserted against us within one month of the contractually agreed termination of the trip.